Bridging the gap between you and your customers

Award-winning full service market research agency bringing together boutique levels of agility and client servicing with the reassurance and infrastructure of larger agencies

Mystery Shopping

Drive service excellence through better understanding of how your customers interact with your business

Customer Experience

Build loyalty and revenue by understanding your customer’s journey and their perceptions of it

Brand Tracking

Monitor the success of your marketing and brand health to improve your business performance

Creative Testing

Understand how your advert will perform and maximise your marketing ROI with creative testing

Digital Journey & Usability Research

Exceed customer expectation by optimising your digital experience and creating personalised journeys

B2B & Hard-to-reach Groups

Undertaking B2B research or research with those hard to find niche audiences is not a problem for fineline

The fineline team has more than 50 years research experience and our clients range from SMEs through to blue chip companies. We are a small responsive agency with big agency experience and thinking
Scott Hinton - CEO