Fineline are a highly regarded and genuine research partner who consistently demonstrate value through insight. Whether our business problem has to be solved at pace or requires greater strategic thinking; Fineline have a huge depth of experience to deliver the right approach that goes above and beyond to deliver high quality / actionable insights for our organisation. They have a host of highly credible research experts with a personable approach that has enabled collaboration, trust and importantly influence in decision-making
Andy SmithCustomer Insight Manager, NFU Mutua
Fineline’s expertise and professional approach to research has helped us to really understand our customers’ expectations. They work closely to understand our business needs and are adept at providing the best value solution.
Dave StewartHead of Customer Policy & Compliance, Yorkshire Water
We’ve worked with fineline for a number of years. As well as carrying out our ongoing customer satisfaction surveys, fineline have supported a range of projects with qual and quant research, which has always been of the highest quality. Scott and the team are trusted partners who we can go to for ideas, advice and expertise.
Andy TaylorSenior Manager, Customer Insight, Nottingham Building Society
We’ve worked with Fineline several times recently for both qualitative and quantitative customer research including an online moderated community, focus groups, tele-depth interviews and an online survey. In each case, they’ve been really flexible and responsive, tailoring their approach to make sure we really get the best out of the project. They’ve delivered engaging outputs supported by robust analysis and we’ve been particularly impressed with their qualitative work. We would definitely work with Fineline again in the future.
Michelle ThornRSA Insight
fineline are a super agency to work with – they are partners on each project, and always add value.
fineline focusses on people – whether that’s ours in NHBC, the people they’re interviewing or the people in their team and making sure the right mix are appointed to add the most value to each project. They are easy to work with and leave no stone unturned to achieve the desired end goal. It’s always a pleasure to work with them.