What we do

fineline are a multi discipline research agency that can offer you first class quantitative, qualitative and tracker based research

Mystery Shopping

Drive service excellence through better understanding of how your customers interact with your business

Brand Tracking

Monitor the success of your marketing and brand health to improve your business performance

Digital Journey & Usability Research

Exceed customer expectation by optimising your digital experience and creating personalised journeys

B2B & Hard-to-reach Groups

Undertaking B2B research or research with those hard to find niche audiences is not a problem for fineline.

Creative Testing

Understand how your advert will perform and maximise your marketing ROI with creative testing

Customer Experience

Build loyalty and revenue by understanding your customer’s journey and their perceptions of it

Online (CAWI)

Online research or Computer-Assisted Web Interviewing (CAWI) is a cost-effective quantitative methodology


Observe how your customers interact with things in their natural enviorment by using ethnographic research

Mobile App

Capture in the moment responses and reactions using the latest mobile app research technology


Gain a real competitive edge by understanding the thoughts and motivations of your target audience


Get definitive and accurate answers from large samples using quantitative research

Telephone (CATI)

Quick, cost effective and accurate telephone research delivered by our accredited in-house unit

We’ve worked with fineline for a number of years. As well as carrying out our ongoing customer satisfaction surveys, fineline have supported a range of projects with qual and quant research, which has always been of the highest quality. Scott and the team are trusted partners who we can go to for ideas, advice and expertise.
Andy Taylor – Senior Manager, Customer Insight, Nottingham Building Society